Frequently Asked Questions
Everything you need to know about our handcrafted Italian excellence.
Where are Velasca products made?
Every pair of shoes and accessory is handcrafted in Montegranaro, Italy, by skilled artisans who have preserved traditional shoemaking techniques for generations.
How do I choose the correct size?
Our footwear generally follows standard European sizing. We recommend consulting our detailed Size Guide on each product page, which includes measurements and fit comparisons to help you find your perfect match.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, and delivery times range from 3 to 5 business days depending on your location.
Can I return or exchange my order?
Yes, we offer a 30-day return policy. Items must be in their original, unworn condition. Exchanges for a different size are free of charge to ensure you get the right fit.
What types of leather do you use?
We use only high-quality, full-grain leathers sourced from the best Italian tanneries, including smooth calfskin, suede, and unique pebble-grain textures.
How should I care for my leather shoes?
To ensure longevity, we recommend using cedar shoe trees, avoiding consecutive days of wear to let the leather breathe, and applying high-quality creams or waxes specifically designed for the leather type.